About us
In 2019 the Care Professional Academy was launched to
professionalise the Adult Social Care Workforce and support Local
Authorities to meet the requirements of the Care Act to recruit,
retain, and maintain a professional workforce.
History
After 15 years of success in Hertfordshire, HCPA proudly announces its Nationwide offer, bringing care sector experience and expertise to counties across the UK. Through training, business support, Academy rewards, and knowledge banks, we partner with Local Authorities, Associations, Alliances, and Care Providers to share best practice and raise care quality nationwide.
Reflecting on our journey, HCPA has reached significant milestones that shaped who we are today. Since 2009, under new leadership, we evolved from a small care provider led group into an independent, not-for-profit organisation, creating a fairer footing for over 700 Hertfordshire providers, with a focus on quality and equity. Partnering with the County Council, we progressed from a Memorandum of Understanding to a £2 million contract, delivering projects aligned with CQC and Council priorities under the theme ‘Raising Quality Together!
Early projects included training, falls prevention, and engagement initiatives. To meet European Funding requirements, we revamped our training model, delivering over 9,000 funded places for Hertfordshire’s workforce. During COVID, we pioneered the ‘Provider Hub’ model of provider support, recognised by the DHSC as best practice, and became an essential daily resource for providers. We also introduced impartial assessors in Hospital Trusts and authored the Hertfordshire Workforce Strategy. Our Champions pathways earned an HSJ award for enhancing social care roles.
- The Academy – rewards for care professionals, a portable passport, certificate repository, and free wellbeing support (EAP).
- Business Support Services – provider support including business continuity planning and improvement resources.
- Electronic Surveys – training needs, staff culture, culturally appropriate care, and impartial feedback.
- Major Network Events – sharing best practice, tender processes, and policy updates.
- Daily Education – accessible face-to-face and virtual training with live trainers.
Led by our original CEO and Senior Team, and with three additional industry awards, CPA’s mission to share best practice through partnership continues to drive us forward. We’re proud of our work in Hertfordshire and excited to support providers nationwide with our offers.
Mission Statement
“Our mission is to provide all Social Care Professionals with a ‘passport to progress,’ encouraging opportunities for growth and development that are linked to rewards. We are committed to supporting the elevation of the social care sector by ensuring Care Professionals receive the recognition, rewards, and career parity they deserve; and Care Providers have access to essential resources and support to provide quality care blended with strong governance and compliance.
Together, we aim to build a future where Social Care is valued equally, and professionals are empowered to thrive.”
Vision
Our vision is to create a future where Social Care Professionals are empowered, recognised, and valued on par with their NHS counterparts. We envision a thriving Social Care Sector where providers are supported and every professional has access to a tracking portal for certificates showing career advancement, meaningful rewards, and opportunities to prove personal growth.
Through our commitment to equity, professional development, rewards and business support services, we aim to elevate the status of social care, ensuring it is celebrated and respected as an essential pillar of our society.
vALUES
We are committed to empowering Care Professionals by promoting equity, professional development and ensuring reward & recognition. Together, we champion workforce quality and take pride in supporting those who make a difference everyday
Empowerment
We believe in equipping Social Care Professionals with the tools to show career growth, ensuring they have the ability to show how they can thrive in their roles, to support services to deliver quality care to those who use their services.
Equity
We are committed to fostering equality between Social Care and the NHS workforce, ensuring that Social Care Professionals receive recognition, worthwhile rewards, and career development tracking on a par with their healthcare colleagues.
professional development
Continuous learning and an aspiration for development are at the core of our mission. We support Social Care Professionals to track both training and qualifications in their journey toward personal growth and skill enhancement, providing easy storage and access to relevant training certifications.
reward & recognition
We believe in linking progress to worthwhile rewards. Our goal is to ensure that every step of a Care Professional’s development is met with meaningful recognition and rewards that reflect their contribution to the Social Care sector.
WORKFORCE QUALITY
We will support the development of a workforce that delivers quality care, is compassionate, shows respect and dignity and acknowledges that everyone counts and has a voice.
PRIDE
We uphold CPA values and maintain high standards to support our Care Professionals and Providers.
We promote excellence, celebrate success, and work with energy and purpose.
We set ambitious goals, speak confidently, and remain optimistic in making a positive impact across the Social Care sector.
Get in touch
If you would like to learn more about the Care Professional Academy or any of our services, then get in touch via the button below.
