frequently asked questions

• Your own portal that will move with you where ever you go, regardless of who you work for in the County
• Your Passport to Progress – your own Training Passport to use in your 1:1’s, PDP and Appraisals.
• You can also take this to interview with you to easily demonstrate your professional qualifications and transferable skills to current and future employers 
• The more certificates you add the more you will move through the tiers
• Each tier gives you access to perks in the form of exclusive rewards and discounts 
• Identify potential career pathways  

• How to sign up to the Academy
• How to sign up to the Academy as a Personal Assistant
• How to upload a Certificate
• How to sign up to the Care Professional Rewards
• How to download your training passport

If you are a Care Professional, you can sign up for free, subject to the platform being available in your area.

The Academy is growing and our goal is to be a national platform. If you are unsure if your county has the Academy, please email us at contact@careprofessional.co.uk, or call us on 01707 937 990.  

Anyone working in Adult Social Care in any position. 

It’s simple, click here and then click on ‘sign up now’.

1. To access your rewards, simply log in to your portal https://portal.careprofessional.co.uk/login
2. Click on “Access My Rewards.”
3. You’ll then be able to view all rewards available to you based on your current tier, unlocking even more rewards as you move up to higher tiers.
4. To progress to higher tiers, continue adding certificates relevant to your job role, and unlock even more discounts and savings.

To learn more about the rewards available at each tier, please click here

‘CPD’ stands for Continuing Professional Development.

Find out more here

If you are unable to find your organisation under your county on the list, please click on the “I can’t find my organisation” and you will then be able to enter the name of your organisation. 

Once you have registered and uploaded your certificates. We require a minimum of 6 hours training to validate your account. This may take up to 7 working days. Look out for our email from ‘contact@careprofessional.co.uk‘.

Please log into your portal and there will be a green pencil , next to ‘CURRENT EMPLOYMENT’, please click on the green pencil and you can edit your details to add an additional employer or remove your current employer and add a new one.

Once you have logged into your profile, next to your picture, employment and name there will be a green pencil . Click on the green pencil and it will allow you to edit your profile.

All certificates uploaded to Care Professional Academy go through validation to include:-

• Name matches your name 
• No duplication
• Date of achievement
• Date of expiry
  • Stated or taken from Skills for Care Core & Mandatory guidance
• Training Provider
  • LA approved, Skills for Care Endorsed or Centre of Excellence, Care Association approved – Nationally Recognised Awarding Body – E-learning – Internal Trainer (approved or not approved) – Foreign Studies – Other

We take our reference point from Skills for Care – Core & Mandatory Training guidance

If there are any concerns about the validity of a certificate, additional checks are carried out and we will make contact with you.

Once your certificate has been validated, you will receive an email from the Care Professional Academy, look out for your email from contact@careprofessional.co.uk

The number of points for each certificate will be based on an internal algorithm and will factor in the following:

• Is the learning approved by Local Authority, Skills for Care Endorsed or Centre of Excellence, Care Association. The reason for this is that we want to monitor the quality of training given to care staff. If the training is not approved, it will still accrue some points, but not as many as approved training. If you would like to find out about training being ‘approved’, please email contact@careprofessional.co.uk
• Is the learning linked to an external awarding body for which you receive a full (or part of a) qualification?
• What level is the learning?
• How many hours have been spent directly on the training course?
• Is the training face-to-face or e-learning?

Some of our perks will require your Academy ID number and your date of birth, as legislation where alcohol or sharps may be sold requires this. This information is not used for any other reason.  

If you are not sure if your course is a CPD Training Course or an Academic Studies Course, please give us your best guess and we will ensure it is uploaded correctly.  

If you require a certificate to be deleted from your portal please contact the Care Professional Academy team at contact@careprofessional.co.uk

Let us know the name and date of the course to minimise errors.

If you have any questions, you are welcome to email the Care Professional Academy Team on contact@careprofessional.co.uk or call on 01707 937 990.

By using your own personal email address you will be able to access your portal at any time and from any device or computer. For example if you’re in the queue in a supermarket you can easily add to your digital wallet to access your discount, or grab a code easily to make a saving; rather than waiting until you are back at work.